I admit: the first mistake was mine. Like an idiot, I left off the street address. A week later I finally checked the status of my package and saw it was Oakland. What the fuck?! I saw that I could Change Delivery Options online and I tried. God knows I tried. Learn More, the pop-up [...]

I didn’t want to listen to the Radiolab “Yellow Rain” podcast. People were upset about. I saw this story from Hyphen magazine being tweeted a lot. I didn’t read the story. I knew that if I read the story and listened to the podcast, I was going to get upset too. I was right. I [...]

So there was Jenny An’s article about how she won’t date Asian men (or so she says) because she’s racist. As I said earlier, while I didn’t think An’s article was genius and I found her follow-up “Just kidding!” extremely lame, I didn’t really have a problem with the piece. At least she’s aware of [...]

While I’ve never worked in the food service industry, I feel like I know a thing or two about good customer service. Years ago I worked for a nonprofit healthcare education company for whom customer service was a huge deal. We held these conferences where we bent over backwards to make speakers and participants happy. [...]

While at three years, my favorite shoes aren’t as old as my favorite jeans, they’re still pretty worn-out. They’re especially bad on rainy days when the rain seeps in through some apparently invisible holes, and my feet get soaked. A couple of weeks ago, I ordered a pair from Zappo’s.  Bam bam bam, done!  No [...]